Telephone Operator

Job Responsibilities

1. Achieve positive outcomes from Guest queries in a timely and efficient manner.
2. Accept and deliver all messages correctly and promptly for both Guests and management.
3. Ensure all wake-up calls take place at the correct time.
4. Demonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when appropriate.
5. Handle emergency calls immediately and relay comprehensive and accurate information, as required.
6. Demonstrate a high level of customer service at all times.
7. Comply with hotel security, fire regulations, and all health and safety legislation.
8. Attend appropriate training courses, when required.
9. Demonstrate knowledge of all hotel services, local attractions, and landmarks in the hotel vicinity.