Telephone Operator

• Achieve positive outcomes from Guest queries in a timely and efficient manner.

• Accept and deliver all messages correctly and promptly for both Guests and management.

• Ensure all wake up calls take place at the correct time.

• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when appropriate.

• Handle emergency calls immediately and relay comprehensive and accurate information, as required.

• Demonstrate a high level of customer service at all times.

• Comply with hotel security, fire regulations, and all health and safety legislation.

• Attend appropriate training courses, when required.

• Demonstrate knowledge of all hotel services, local attractions, and landmarks in the hotel vicinity.