Telephone Operator

Responsibilities:

1. Receive each guest call in a professional and friendly manner.
2. Maintain effective communication with all related departments to ensure smooth service delivery.
3. Handle every query in a polite and courteous manner and exceed guest expectations.
4. Ensure guests are greeted by name upon calling as per the Rotana Standard.
5. Maintain an up-to-date knowledge of the hotel and local services.
6. Maintain an awareness of guest profile through the Opera guest profile system.
7. Complete management’s long-distance call vouchers and record them on the traffic sheet.
8. Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.