Telecommunication Agent

• Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job-related incidences in the Officer Log.
• Report broadband and telephone equipment defects to the relevant vendors.
• Attend to complaints and enquiries referred to by the Communications Assistant.
• Highlight important events, special instructions, and information to the team.
• Handle follow-ups passed over from the previous shift.
• Handle and deliver the hotel's general emails to the relevant departments promptly for follow-up.
• Monitor the status of jobs in the Guest Request Management system and highlight any service delays to the respective departments for follow-up.
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system.
• Ensure broadband charges tally with the Hotel PMS postings.
• Conduct and attend trainings, daily briefings, and monthly departmental meetings when necessary.
• Maintain good housekeeping standards and adhere to all safety and loss control procedures.
• Monitor the functionality of in-house TV channels, pipe-in music system, and other equipment and systems, and report any defects to the Engineering Dept.
• Keep an accurate record of the inventory, rental equipment, and stock.
• Tabulate daily and monthly traffic analysis reports.

Qualifications:

• At least 1 year of experience in the Hospitality/Service Industry preferred.
• Good spoken and written English/Russian.
• Able to read and speak Arabic/Russian.
• Computer knowledge, i.e. well-versed with Windows, Internet Explorer, and Word, either POS or PMS system.
• Excellent management, planning, decision-making, interpersonal communication, and counseling skills.
• Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management, and Property Management System.
• Minimum O level education with 5 credits or Diploma.

Remote Work: No

Employment Type: Full-time