Technology Change and Release Specialist

Technology Change and Release Specialist

Role Purpose:

• Managing the changes/release management lifecycle, which includes scheduling, coordination and management of release across the bank for multiple applications across various portfolios.
• Responsible to manage and implement change/release processes through development, test and production.
• Responsible to build IT Release Calendar while working closely with technology leaders and PMs.

Key accountabilities of the role:

Change/Release Management:

• Plan and manage all Change/Release activities.
• Supervise the GO-live activities including the execution of the deployment plan.
• Ensuring efficiency in operations and effectiveness controls implemented.
• Receiving UAT releases in Service Management Tool.
• Preparing schedule for conduct of Testing.
• Assure the release integrity, version control and retrospectives.
• Manage risks and resolves issues that affect release schedule and quality.
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet expectations.
• Coordinate with stakeholder release content and effort based on the Change requests.
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
• Manage relationships and coordinate work between different teams at different locations.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
• Review Deployment, Implementation Plans and Implementation specifications.
• Periodic Release Reporting.
• Continually work towards making improvements in the release process.
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and release calendar.
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

Supervising Code Release in Production:

• Keep the tested code in Version Control system for purpose of access by production team.
• Coordinate with Application Owners for the production rollout as per Release Calendar.
• Assigning the proper resources to monitoring production rollout based on Implementation specification.

Information Security:

• Maintain information security related to ADIB, throughout the period of employment.
• As soon as possible, report any potential or actual risks or incidents affecting the security of information to the helpdesk.

Documentation/Process Ownership:

• The incumbent is responsible to take ownership, maintain & update documented processes or documentation related to his job function.
• In the event where processes or documentation are shared, the incumbent shall be responsible to inform the owner of any document about required.

Specialist Skills/ Technical Knowledge Required for this role:

• B.S. in Computer Science/ Business Administration.
• Good Knowledge of IT systems, business process analysis, quality and software testing tools and Quality Control techniques.
• Excellent interpersonal skills and the ability to communicate clearly and honestly in dealing with difficult issues.
• Demonstrated ability to bring benefits of IT to solve business issues while managing costs and risk.
• Formal training in Release management practices preferred.
• Advanced knowledge of software development lifecycle (Agile, Devops and Waterfall).
• Demonstrated ability to coordinate cross-functional work teams toward task completion.
• Demonstrated effective leadership and analytical skills.
• Good understanding of banking business processes.
• 8-10 years of previous release management experience.