Technology Analyst

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Accenture Middle East

Dubai

AED 120,000 - 200,000

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Yesterday

Job description

Roles and responsibilities

Learn and understand telecommunication Technology landscape, including Digital channels, Business support applications and Network technologies.
Gain exposure to 5G, IoT, and emerging telecom trends through research and practical tasks.
Collaborate with cross-functional teams, including network engineers, data analysts, and customer care professionals.
Support the customer experience team by understanding common technical issues and solutions.
Analyze customer data and service usage trends to identify opportunities for improving customer satisfaction and retention.
Participate in cross-functional meetings with marketing, sales, network operations, and customer support teams to ensure alignment of business objectives.
Learn programming skills, modern frameworks, and design thinking to build portions of applications that solve our client’s business and IT challenges.
Understand business requirements to translate them into technical requirements that the system analysts and other technical team members can drive into the project design and delivery.

What can you expect in the role?

Be part of the largest, most complex enterprise scale transformations in the Middle East.
Hands-on experience in business analysis and customer experience strategies within the telecom sector.
Understanding of how technological advancements like 5G, AI and IoT impacts the Telecom industry.
Development of analytical, communication, and strategic thinking skills tailored to the telecom industry.
Engage your curiosity to change the way people experience interactions with technology, each other and with companies.
Display your collaborative spirit while connecting with team members to help solve complex business needs.

Desired candidate profile

Development of analytical, communication, and strategic thinking skills tailored to the telecom industry.
Engage your curiosity to change the way people experience interactions with technology, each other and with companies.
Display your collaborative spirit while connecting with team members to help solve complex business needs.
What are we looking for:
The following qualification(s) are required / preferable and beneficial for the candidate to perform the role:
Bachelor’s / Master’s degree or equivalent in relevant subject areas such as Information Technology, Software Engineering.
Strong numerical and analytical skills, capable of applying quantitative methods and approaches.
Basic understanding of telecom technologies.
Self-motivation, proactiveness and openness to changes.
Ability to make things happen and to keep deadlines.
Ability to work under pressure and manage unexpected situations.
Effective communication and presentation skills.
Related certifications would be a plus.
Excellent spoken and written command of English allowing you to collaborate in the international Accenture environment.