Technical Support Services Coordinator-Abu Dhabi

Technical Support Services Coordinator-Abu Dhabi

An IT solutions company in Abu Dhabi is seeking for a governmental firm the following jobs:
Technical Support Services Coordinator
Responsibilities:
-Applications will be received through the support and telephone system by the Department's staff in all areas
-Transfer of applications received by the management staff each according to its competence
Solve some customer problems directly by phone-
Follow-up the status of the client's request by contacting the technician-
-Check the completion of the required services through the technical notes on all applications completed before closing fully
-Carry out any other work requested by or on behalf of the IT Manager
Respond to customers according to international standards and practices-
-Answer all incoming calls to the Technical Support Desk
Analysis and initial processing of applications-
-Provide instant service to support internal and strategic customer accounts
Requirements:
At least 5 years of experience in a similar field in IT department in a government department
At least 3 years experience in using the Plus Desk Service Manage Engine
Mastering Arabic and English language

Send your cv to cv(@)masterhr.com, with subject: Technical Support Services Coordinator

An IT solutions company in Abu Dhabi is seeking for a governmental firm the following jobs:
Technical Support Services Coordinator
Responsibilities:
-Applications will be received through the support and telephone system by the Department's staff in all areas
-Transfer of applications received by the management staff each according to its competence
Solve some customer problems directly by phone-
Follow-up the status of the client's request by contacting the technician-
-Check the completion of the required services through the technical notes on all applications completed before closing fully
-Carry out any other work requested by or on behalf of the IT Manager
Respond to customers according to international standards and practices-
-Answer all incoming calls to the Technical Support Desk
Analysis and initial processing of applications-
-Provide instant service to support internal and strategic customer accounts
Requirements:
At least 5 years of experience in a similar field in IT department in a government department
At least 3 years experience in using the Plus Desk Service Manage Engine
Mastering Arabic and English language

Send your cv to , with subject: Technical Support Services Coordinator

About The Company

Master HR (Recruitment, HR Consultation Services, Training, Development & Outsourcing).
Job vacancies for all careers
license No. '432', since 2001.
01000006540