Technical Support Engineer, Totogi (Remote) - $60,000/year USD

Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Totogi.

Have you got what it takes Totogi is facing down the challenges of the tech support sector. With the surge in demand for ruthless efficiency and uncompromised customer satisfaction, the stakes have never been higher. Traditional methods are a recipe for disaster, risking revenue losses and dwindling customer loyalty at an alarming rate. As AI revolutionizes the industry, there's a dire need for warriors who don't just operate technology but dominate it to drive superior business outcomes.

At Totogi, we're leading the charge by infusing state-of-the-art AI and top-tier technical prowess into our support operations. This radical integration allows us to streamline complex support functions, skyrocketing operational efficiency and transforming customer interactions. Our strategy doesn't just differentiate us—it makes us pioneers of technical innovation and customer delight. Unlike the standard bearers of reactive support, this position arms you with cutting-edge AI tools and deep technical know-how, charging you with the mission to actively elevate our service delivery. We're calling on the obsessed: those fueled by a drive to manipulate AI's potential to revolutionize service experiences, thrive on intricate technical challenges such as scripting and system configurations, and are relentless in their pursuit of perpetual innovation. We invite the audacious to step up and disrupt the status quo of tech support. If you're wired to stretch the limits of AI and advanced tech, we want you. Apply now and join Totogi in sculpting the future of technical support.

What You Will Be Doing

1. AI System Building: Designing and implementing AI-driven systems and monitoring tools to enhance operational efficiency.
2. Service Configuration and Maintenance: Using AI tools to configure BSS & OSS products, ensuring seamless service delivery and customer satisfaction.

Technical Support Engineer Key Responsibilities

Enhance operational efficiency and customer satisfaction by optimizing and automating tasks using AI-driven systems and advanced technical skills

Basic Requirements

1. At least 2 years of experience working in the telecommunication industry and familiarity with Radius and Diameter protocols
2. Professional experience using generative AI tools (e.g. ChatGPT, Gemini, Claude) to boost productivity
3. Proficiency in Linux, Kubernetes, and AWS
4. The ability to work in any shift assigned to you (we will take your preferences into consideration)

About Totogi
Totogi is focused on building telco software for the public cloud and is completely redefining how carriers engage with their subscribers to drive customer love! We are a product-driven telco software company made up of some of the best minds from the telecoms industry and the brightest engineering talent across the globe. Change the game with us. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

What to expect next:
You will receive an email with a link to start your self-paced, online job application. Our hiring platform will guide you through a series of online 'screening' assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.

Important!
If you do not receive an email from us: First, emails may take up to 15 minutes to send, refresh and check again. Second, check your spam and junk folders for an email from Crossover.com, mark as 'Not Spam' since you will receive other emails as well. Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked. If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.

Crossover Job Code: LJ-5281-AE-Dubai-TechnicalSuppo.001