Technical Support Engineer - Devices (Middle East)

Eaton is currently seeking a new Technical Support Engineer - Devices (Middle East) colleague.

What You'll Do:

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Your Main Duties:

• Providing expert technical support in the region, contributing to the support of global customers through the C360 system, and contributing to new product development within the PRO-Launch process.
• Responsible for meeting agreed service levels for customer questions/issues raised by email, telephone, webchat, or other means. Travel to support customers directly at site will be required.

The role reports directly to the Technical Manager, Devices. The success of the role is measured by meeting the service level commitment, exceeding the target for net promoter score, and supporting the team to meet the sales target.

Qualifications:

• Degree qualified in an appropriate field of expertise such as Engineering or Technology, or have proven relevant experience.
• Minimum of three years technical experience in industrial products - ideally working for multi-national companies.
• Minimum of one year experience with industrial digital automation applications. Ideally with experience of Ethernet switches, fieldbus, and digital phone systems.

• Having an analytical mindset is essential.
• Experience in troubleshooting in a process plant (refinery, chemical site, etc).
• Experience in troubleshooting electronics as electronic devices in process control (control systems, remote I/O, or field instruments such as valves, temperature/pressure/flow measurement transmitters).
• Knowledge in explosion protection techniques (Ex d, i, o, p, etc), best if familiar with intrinsic safety (Ex i).
• Desirable experience with installation, commissioning, or troubleshooting of field-mounted equipment at industrial end user sites (e.g. refineries).
• Desirable experience with End users and/or Engineering and Procurement Contractors, System Integrators, Fire & Gas OEM's with a proven track record in understanding their activities from front end design to project execution.
• Technically competent, ideally within the hazardous area environment - being eager to learn more technical details of product lines, understanding certification and legislation issues in and around that area.
• Understanding of and working experience with hazardous area certifications.
• High degree of competence in use of tools for analysis of data, identifying issues, and taking the lead in resolving the issues.
• Ability to communicate clearly at all levels, creating reports and delivering PowerPoint presentations.
• Able to analyze complex scenarios and produce realistic and simplified solutions.
• Able to visualize customer's application and his problem, and able to ask appropriate questions to narrow down on the problem and the solution.
• Ability to develop a network of contacts and relationships to answer customer support questions and results oriented with a collaborative culture/approach.
• Identifies improvement opportunities and drives these to completion.
• Effective communicator at all levels - skilled in delivering formal presentations.
• Values and places ethical and safe behavior at the heart of all decisions.

• Competitive compensation and benefits package.
• Challenging projects in a dynamic collaborative team.
• We make your aspirations matter. Eaton encourages internal promotion whenever possible and we make your growth matter - We invest in our employees for the long term not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.