Technical Support Engineer - Building Automation Systems & Controls

What you will do

The MEA Technical Support -- BAS & Controls is an advanced technical support role reporting to the Sales Operations Manager. It is a key role for the MEA region to support our sales & growth initiatives by providing technical support, field support, technical updates, application assistance on current, discontinued products, and training services for our BAS & Controls Customers.

As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact on our customer experience.

How you will do it

As a Technical Support Engineer, you will set up a support program to provide accurate and timely assistance to our customers with your technical expertise covering both pre-sales and post-commissioned technical queries. You have in-depth technical knowledge of Controls/Building Automation Systems. You will be supported through continuous learning opportunities and new product launches. This person will also provide feedback to our product management and product engineering teams based on issues reported through the technical support channel.

You are a natural self-starter, problem solver, and data/analytics-driven with the ability to explain technological concepts to a non-technical audience combined with a customer-oriented attitude.

What we look for

Required

1. Bachelor's degree in Electrical/Electronics Engineering or equivalent
2. Minimum 5 years of technical support experience in Controls/Building Automation Systems.
3. Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales teams, channel partners, consultants, distributors, and end users.
4. Technical acumen with commercial understanding.
5. Flexible in traveling.
6. Ability to drive in UAE.
7. Fluent in English; Arabic is an advantage.

Preferred

1. Experience in using Salesforce.com & SAP.
2. Experience working with the Johnson Controls Facility Explorer System, Metasys System, or Tridium Niagara product line, although not necessary, would be an advantage.
3. Experience with programming and troubleshooting programs in HVAC field controllers and/or SCADA systems.
4. Knowledge and experience of working with protocols used in the HVAC business such as Modbus, BACnet, LonWorks, KNX, and M-Bus.