Technical Support Analyst ATM Switch

Experience: 8-10 Years

• 8 years’ experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role
  

Language: Arabic, English

Nationality: Emirati

Education: Bachelors Degree

General Summary

• Responsible for providing maintenance and support activities for ATM Switch and Self-Service Terminals and related applications in all environments: DEV, SIT, DTS, UAT, PROD/DR.
• Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process.
• Provide necessary support (analysis, documents, testing) for ATM Switch and Self-Service Terminals areas’ related projects/enhancements/BAUs, and integrations with other internal and external systems. Deliver projects/enhancements assigned tasks/requirements as per the defined scope and on time.
  

Key Accountabilities of the Role

• Application Maintenance & Support
• Application Management
• Projects, Application Enhancements / BAUs
• Information Security
• Application Vendor Management