Technical Pre-Sales and Support Engineer

Technical Pre-Sales and Support Engineer

Responsibilities:

• Collaborate with the Sales & Marketing team to understand client requirements and prepare tailored solution pitches.
• Deliver technical presentations, solution walkthroughs, and live demonstrations to prospective clients.
• Assist in creating solution documentation, support in preparing client proposals, and Proof of Concept (PoC) execution.

Solution Configuration & Deployment:

• Conduct requirements gathering workshops and translate functional requirements into technical configurations.
• Configure telematics devices as per the agreed solution design.
• Set up master data and user access in the application platform.
• Support the installation team by providing device configuration inputs and testing support during field deployments and device commissioning.

Onboarding & Implementation Support:

• Validate data capture and signal communication between device and server.
• Onboard equipment into the application once the devices are validated.
• Provide project coordination and act as the point-of-contact for stakeholders during implementation.
• Maintain and update project documentation including trackers, implementation plans, and progress reports.
• Assist in user training and documentation for end-users and operations teams.

Post-Go-Live & Technical Support:

• Provide post-deployment support including issue resolution, data validation, and minor configuration changes.
• Liaise with internal teams for escalations or customizations where required.
• Monitor device-to-server communication, support middleware verification and perform basic troubleshooting.
• Review data collation logic, parse logs or error traces when necessary, and support integration-related tasks.

Required Skills and Experience:

• 3-5 years of experience in technical support, pre-sales engineering, field deployment, or implementation roles.
• Hands-on experience with telematics devices, preferably from leading OEMs.
• Familiarity with fleet management, asset tracking, or IoT-based solutions.
• Understanding of GPS tracking, IoT protocols (HTTP/HTTPS, MQTT, TCP/UDP), and REST APIs is a plus.
• Experience in coordinating with installation teams and managing project timelines and documentation.
• Strong problem-solving skills and attention to detail in field commissioning and data validation.
• Ability to communicate clearly with both technical and non-technical stakeholders.

Preferred Qualifications:

• Bachelor's degree in Engineering, Computer Science, IT, Electronics, or related field.
• Certification in IoT, Fleet Management, or Project Management is a plus.
• Exposure to airport operations, ground handling or airside vehicle operations is advantageous.

Company Industry:

• Internet
• E-commerce
• Dotcom

Department / Functional Area:

• Business Development

Keywords:

• Technical Pre-Sales And Support Engineer