Technical Customer Success Manager

Responsibilities:

1. Supervising day-to-day operations in the customer service department.
2. Responding to customer service issues in a timely manner.
3. Creating effective customer service procedures, policies, and standards.
4. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
5. Implementing an effective customer loyalty program.
6. Maintaining accurate records and documenting all customer service activities and discussions.
7. Assessing service statistics and preparing detailed reports on your findings.
8. Hiring and training new customer service agents.
9. Managing the approved budget of the customer service department.
10. Staying informed on the latest industry techniques and trends.