Technical Authority Expert

About This Opportunity
We are now looking for a Technical SME having strong knowledge of Mobile App Operations (preferably customer self-service area) along with the related backend systems.

Join our Team

This job role is responsible for E2E Service Management in a 24/7 Live environment for managing the Self-Service Application(s) including service availability, incident, changes, release deployment, BCP and continuous service improvement.

What You Will Do

Application & Backend Performance Management

• Maintain production system & ensuring its performance and stability.
• Evaluate performance on day-to-day basis and raise any issues with performance teams.
• Manage Escalations on Application Issues.
• Daily governance with team on application performance and process.

Defect & Problem Management

• Optimize and improve on system alerts & monitoring.
• Responsible for L2 analysis by analyzing system log, Database, heap dump, thread dumps, PCAP files to trace IT & network defects issues.
• Coordination with L3 Team & Product teams for restoration of any faults.
• Reporting of defect status in form of reports.

Incident Management

• Responsible for Driving E2E closure for Incidents with L3 & Product teams.
• Work in tandem with Incident Management for closure of Issues.

Release Management

• Design Review, Test case validation & Deployment of CRs on production environment.
• Ensure production sanity by solving post deployment issues.
• Application patch deployments.
• Security Vulnerability review and fix.

You will bring

• Education: Graduate in Computer Science or similar.
• Experience: 10-12 years into Oracle WebCenter sites & WebLogic Application Server.
• Leadership: Minimum 3-5 years of team leader experience (5 to 10 resources).

Must have/Technical

• Sound understanding on Mobile Self Service Application and related back-end Architecture including strong understanding of:
• Web-App-DB tier architecture.
• Webservice & Queue based Interfaces.

Excellent Understanding & Hands-on

• Deployment knowledge on Webservers like TOMCAT, APACHE, Web-logic.
• Good understanding of JMS based Messaging.
• SOAP, JSON, XML interfaces.
• Oracle & SQL including PL/ SQL.
• Shell Scripting & Perl Scripting.

Good To Have

• Knowledge on ITIL.
• Basic understanding of Telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateways.
• OpenShift Platform, ELK.

Why join Ericsson

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city: United Arab Emirates (AE) || Dubai

Job details: Technical Authority Expert