Technical Author- Onshore Operations

LOCATION:

Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Philippines

JOB DESCRIPTION:

• The IT Specialist will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.

JOB RESPONSIBILITIES:

• Installing new software and hardware components.
• Regularly evaluating our IT systems to ensure they meet the necessary demands.
• Assisting with network administration tasks.
• Ensuring data storage is safe and secure.
• Resolving all issues employees have with their IT systems and software.
• Educating employees about network security and best practices for computer usage.
• Supporting the day-to-day operations of our computer network.
• Providing technical support and guidance to resolve users' computer hardware and software problems.
• Maintaining logs of support services provided in the ticketing system or other appropriate databases.
• Developing training materials and/or providing onsite training as requested.
• Performing other related duties as assigned.

JOB REQUIREMENTS:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Knowledge in Mac OS.
• Proficient with Microsoft Office Suite.
• Thorough understanding of technology commonly used by clients and employees.
• Ability to explain technical problems to non-technical employees.

Skills:

• Ability to learn new software and hardware.
• Active listening.
• Analysis of technical issues.
• Application support.
• Assessing customer support needs.
• Attention to detail.
• Strong knowledge of software packages.