Technical Asset and Configuration Manager

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Accountable for: Communicating, promoting, and raising awareness of Asset and Configuration Management services.

Responsibilities:

1. Support critical components essential for the continuous improvement of Asset and Configuration Management services, leveraging industry-based knowledge of people, processes, and technology.
2. Prepare data uploads to ensure accurate capture of all changes within the ServiceNow platform.
3. Provide IT asset information and support to various departments within the organization as required.
4. Ensure continuous enrichment of the Configuration Management Database (CMDB) through ongoing discovery and integrations.
5. Analyze CMDB data to identify anomalies and errors, driving process improvements and collaborating with configuration item (CI) owners to define remediation plans.
6. Define CMDB data quality reports to ensure accuracy and timeliness while maintaining the CMDB Data Model.
7. Assume overall accountability for the quality, integrity, and security of Asset and Configuration Management repositories.

The Successful Applicant:

1. Bachelor's degree preferably in Information Technology, with relevant and up-to-date ServiceNow certifications.
2. Minimum of 3-5 years of proven experience in IT Asset & Configuration Management with at least 3 years' experience in ServiceNow, including reporting and analytics on the platform.
3. Practical experience with implementing and managing the Common Service Data Model (CSDM).
4. Experience with IT Operations Management (ITOM) and related products.
5. Excellent communication skills with a high attention to detail.

What's on Offer:

• Competitive, tax-free salary.
• Significant opportunity for exposure across multiple subsidiaries of the entity.