Technical Application Support Engineer - Autodesk

Position: Technical Support Analyst

Company: BridgeSol

• Experience: 4 - 8 Years
• Location: Dubai - United Arab Emirates (UAE)

Responsibilities:

1. Provide technical support, manage escalations, analyze service data, and collaborate with teams while integrating AI and Machine Learning solutions.
2. Provide technical support for fire protection systems, applying NFPA and UL standards, requiring engineering knowledge and strong communication skills.
3. Provide technical support for lighting products, including design, submittals, customer assistance, and quality management, requiring proficiency in lighting software.
4. Diagnose hardware/software issues and communicate effectively while collaborating with teams and training customers.
5. Provide administrative support in sales, manage documentation, track performance, and ensure compliance while possessing strong organizational and communication skills.
6. Respond to user inquiries and support requests via phone, email, chat, or in person. Diagnose and resolve technical hardware and software issues.
7. Provide technical support to end-users, resolve hardware and software issues, and maintain computer systems while demonstrating strong problem-solving and communication skills.
8. Manage and repair IT systems, diagnose faults, resolve network issues, and install hardware and software.
9. Provide technical support for Oracle EBS HR modules, manage configurations, collaborate with teams, and assist with system integrations and training.
10. Provide second-level IT technical support, troubleshoot issues, maintain logs, ensure compliance, and deliver services within service level agreements.
11. Identify and manage security events using tools like BeyondTrust and Tenable Nessus.
12. Troubleshoot hardware and software issues, maintain documentation, and provide excellent customer service with strong technical knowledge.

Minimum Requirements:

1. Minimum of 2 years of experience in technical support roles.
2. Degree in Computer Science or relevant certifications.
3. Skills in Java, Python, SQL, and Agile methodologies.
4. Strong communication and networking skills, CCNA/CCNP certification preferred.