Technical Application Support Engineer - Autodesk

Boskalis uses around 80 client-server applications in the domain of Design and Engineering. For these applications, we are looking for Technical Application and Desktop engineers responsible for the support of these solutions. Concerns level 2 & level 3 support. Example of applications you will work on: Autodesk suite complex engineering tooling like Ansys Orcaflex GIS.

Your responsibilities as a Technical Application Support Engineer Autodesk

• Provide (remote) technical support installations and services to employees who work across the globe.
• Document all technical issues and troubleshooting processes.
• Escalate complex cases professionally ensuring proactive follow-up until resolution.
• Collaborate with clients to understand their needs, analyze issues, and research and implement the best solutions.
• Stay updated on product updates, system changes, and technical support procedures to provide accurate information to clients.
• Cooperate with our software suppliers to receive their help when needed to fix issues or execute updates to the software.
• License management: update licenses in our FlexLM central license servers.

Your qualities

You can make your mark as Technical Application Support Engineer Autodesk if you have:

• Minimum of 3 years of experience in technical customer service or technical support on servers and software products.
• Experience with design and engineering software solutions as well as deploying software updates across a network using PowerShell.
• Strong listening skills with the ability to accurately understand and address client inquiries.
• Ability to work independently and collaboratively within a team and across departments.
• Excellent written and verbal communication skills in English capable of conveying technical concepts to non-technical audiences.
• Proven knowledge of Entra ID.
• Experience with ITIL and ITSM tooling (like TOPdesk or ServiceNow) and working with software licenses and license servers.

What you can expect

• Career opportunities: We challenge you every day to get better. Together we realize your full personal and professional career by creating development opportunities.
• Warm welcome: We warmly welcome our new colleagues so they feel at home as soon as possible. During your online onboarding program, we give you all the ins and outs of Boskalis!
• Career development: Plenty of opportunities to realize your full potential. Challenge yourself with (online) courses in our Boskalis academy.

Extra information

• Your team: You will be part of the IT Digital Workplace team.
• Where you will work: You will work from our beautiful office in Abu Dhabi.
• Fulltime/ part-time job: The position of Technical Application Support Engineer Autodesk is a full-time job.
• Procedure: Apply easily by completing the online application form. Interviews are held online or in the office. Once it's clear we're a good match, we'll make you an offer and look forward to welcoming you to the company.

Remote Work : No

Employment Type : Fulltime