Technical Account Manager / Project Manager

Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. Responsibilities may be defined by named accounts, geography, product / solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and / or Technical delivery resources to attain / exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracle's products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.

What we are looking for

• 12+ years of experience in Implementation, support or upgrade of Oracle EBS suite of products with at least 1 implementation experience on EBS / SaaS Products on EBS / Oracle Cloud.
• 4+ Years of Experience in Project Management
• Project Budget Management Experience
• Strong process knowledge in the ITIL & project management methodologies
• Ability to lead project teams of various sizes and see them through to completion.
• Experience in Release / Oracle Core Finance / Supply Chain / HCM Modules
• Has real-time hands-on functional / product and / or technical experience; and / or worked with L1 / L2 / L3 level support; and / or having equivalent knowledge.
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
• Work with users to troubleshoot and resolve issues, answer business questions, and provide data analysis.
• Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts.
• Conduct training and knowledge sharing sessions.

You should have

• Exhibit effective analytical skills & organizational skills.
• Good command over spoken & written English.
• Seeks innovative ways to improve the process of delivering solutions to customers.
• Strong written and verbal English communication skills; multi-lingual a plus.
• Strong learning orientation so you keep abreast of the emerging business models / processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers daily.

Why work at Oracle

• A competitive salary with exciting benefits
• Flexible and remote working
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.