Technical Account Manager

Who We Are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?

Why would you love this job
We are looking for an experienced Enterprise Technical Account Manager to join our International Customer Success team. This position will be remote. In this role, you will be the technical liaison for top-tier clients, serving as the subject matter expert on all things technical regarding the Redis platform. The successful candidate will be a technically savvy multi-tasker with a can-do attitude, a love for challenges, and a sales-oriented mindset. Above all, a focus on world-class client service is key by providing a premium customer experience to some of our largest customers.

The main focus of this role is to manage customer retention, eliminate or reduce any possible churn risk, and ensure our customers stay with us over the long term. A second additional goal is to help customers learn how to better use Redis to grow their business. If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What You'll Do

1. Execute onboardings for new customers to minimize time to value.
2. Relentlessly monitor and manage customer health, and identify and mitigate renewal risks.
3. Deliver QBR's with Stakeholders.
4. During the renewal stage, assist the Sales team to ensure the process runs smoothly.
5. Look for new expansion opportunities to help customers continue to grow their business using Redis.

What will you need to have

1. 3+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Customer Success or similar.

Soft Skills

1. Excellent communication and presentation skills, with the ability to translate complex technical concepts to non-technical stakeholders.
2. Strong problem-solving skills and the ability to think strategically about customer needs.
3. Ability to manage multiple priorities and work effectively in a fast-paced environment.
4. Experience in proactively growing customer relationships within an account while expanding your understanding of the customer's business.
5. Demonstrated track record of owning customer relationships, including implementation, renewal, and upsell.

Technical Skills

1. Experience with Linux.
2. Proven experience working with cloud technologies, databases, or distributed systems.
3. Proficiency in one or more programming languages (e.g., Python, Java, C++).

Other

1. Fluent in business English and Arabic, written and verbal.
2. Prepared to travel to customer sites.

Extra Great If You Have

1. Experience with Redis or any other NoSQL database.
2. Experience with software development (Java, .NET, Python).
3. Some experience with DBaaS (relational or non-relational).
4. Experience supporting a solution built for DevOps or Developers.

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [Confidential Information]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.