Technical Account Manager

- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.

- Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.

- Ability to juggle tasks and projects in a fast-paced environment.

- Customer obsessed. At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability.

The Role

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues.

Key job responsibilities

1. You’ll advise on solutions, provide technical guidance and advocate for the customer.
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
5. Consult with a range of partners from developers through to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.
8. Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
9. Solve a variety of problems across different customers as they migrate their workloads to the cloud.
10. Uplift customer capabilities by running workshops, brown bag sessions, etc.

Desired Candidate Profile

- Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.

- Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP a plus but not a requirement.

- Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.

- Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.

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