Team Leader - Social Company - Zabeel House the Greens by Jumeirah

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Dubai Holding Team Leader - Social Company - Zabeel House the Greens by Jumeirah in Dubai, United Arab Emirates

About Jumeirah and the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences, and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe, and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays.

About the Role:

An opportunity has arisen for a Team Leader to join the F&B Department in Zabeel House by Jumeirah, The Greens. The main purpose of the role is to assist the Outlet Manager to plan, organize, and supervise all processes of the outlet and provide hands-on support to food and beverage colleagues to ensure the outlet provides quality service that is consistent with the SBUs Standard Operating Procedures and achieves maximum revenue and profit in line with budgeted and forecasted projections.

Main Duties and Responsibilities:

1. Ensures that all colleagues’ activities adhere to and support the Company International Quality Management System.
2. Provides hands-on support and assistance to colleagues to ensure the highest levels of service and courtesy are provided to guests.
3. Conducts team briefings, meetings, and training as directed by Management.
4. Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
5. Ensures that an effective link is maintained between kitchen and service areas.
6. Supervises the level, consistency, and quality of table and/or counter service of all menu items.
7. Ensures that all colleagues adhere to all food hygiene regulations and procedures.
8. Consistently monitors the quality of food and beverages being served and service quality, escalating any major problems/complaints to Management.
9. Actively promotes the use of up-selling techniques within the outlet to exceed guest expectations and increase revenue.
10. Provides specialist advice to customers and colleagues on food and beverages.
11. Supervises all aspects of food and beverage quality, service, and hygiene and escalates concerns to Management.
12. In the absence of an Outlet Manager or Assistant Outlet Manager, takes responsibility for operational issues.
13. Any other duties as may reasonably be requested by the management.

About You:

The ideal candidate for this position will have the following experience and qualifications:

1. Have worked as a Supervisor in a restaurant and bar, preferably in a lifestyle concept.
2. Minimum of two years’ experience.
3. Proven track record in training and developing staff.
4. Knowledge in cashiering procedures.
5. Pleasing and outgoing personality.
6. Good command of English (both written & spoken).
7. Minimum High School Graduate or Diploma in Hospitality.
8. Knowledge in beverage and cocktails.
9. Certified in wines and spirits.

About the Benefits:

This position offers a highly competitive salary and package which includes fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets, and reduced hotel rates.