Team Leader - Ops Perf & Quality

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Senior Manager Procurement & Operations Performance, as Team Leader Operations Performance & Quality you are expected to assist with monitoring adherence to operational performance frameworks in order to ensure operational areas remain compliant with corporate, regulatory, and legislative requirements to which the organization is expected to operate.

Job Accountabilities

As Team Leader, your role will involve:

1. Demonstrating knowledge of relevant systems, processes, and procedures.
2. Helping to resolve simple issues and developing procedures while seeking ways to improve them.
3. Maintaining accurate and appropriate records, producing timely management information to the agreed levels of quality.
4. Demonstrating clear adherence to principles and attending all training and development courses required to ensure a high degree of workplace knowledge of processes and systems.
5. Supervising assigned team members' daily activities related to performance metrics, behaviors, and company and regulatory guidelines.
6. Coaching employees on behaviors and activities with the goal of performance improvement, and directing selection, technical training, and career development of personnel.
7. Creating and implementing plans that will improve individual, team, and business performance, and maintaining thorough and current working knowledge of procedures, methods, and regulations.

Job Qualifications

To be successful in this role, you will need:

1. Bachelor's degree preferred (or equivalent), and internal experience in managing people for 2 years.
2. Understanding of insurance, corporate savings, and pensions/end of service benefits being strongly preferred.
3. Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

1. Analytical and problem-solving mindset.
2. Accuracy and attention to detail.
3. Intermediate knowledge of Microsoft Office packages: Word, Excel, and PowerPoint.
4. Excellent negotiation and communication skills both written and verbal in English.
5. Digital literacy.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking, 'What can go right?'

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let's continue to grow together!

• Location(s): AE - Dubai
• Remote working: No
• Schedule: Full Time
• Recruiter name: Taniya Baby
• Closing date: March 28, 2025