Team Leader – KYC Remediation

• Recruit and manage a team of KYC officers for the completion of the remediation of ETB accounts under BBG.
• Train staff and set up robust procedures as per policy to facilitate updating client KYCs.
• Liaise with all stakeholders w.r.t remediation – RM / AM community, R&C, SAT, compliance, and Operation units.
• Review reports daily with KYC staff to ensure procedures and policies are met and that performance is constantly monitored.
• Constantly improve the client experience by minimizing file returns between R&C and business units.
• Monitor all reports published for correctness and integrity.
• Execute consequence management on staff who do not adhere to policy.
• Manage the workflow and timely submissions to R&C Team through the KYC officers.

Key Skills

• Support the business community to update accounts from a KYC perspective by the KYC officers.
• Support management in assisting with projects / deliverables to meet deadlines.
• Identify opportunities for continuous improvements in terms of errors and returns.

Reporting

• Ensure Management Information (MI) related to KYC is updated on a periodic basis.