Team Leader - Front Desk

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader - Front Desk, you are responsible for providing professional and customer-focused service to our guests, ensuring that their stay will become a memorable experience. Your role will include key responsibilities such as:

1. Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
2. Maintain effective communication with all related departments to ensure smooth service delivery.
3. Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
4. Maintain good working relationships with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services.
5. Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner.
6. Maintain an up-to-date knowledge of hotel and local services and supply information and respond to guest queries.
7. Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy.
8. Ensure all guest registrations are completed and correspond with Opera PMS guest information.

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge of an additional language, along with strong interpersonal and problem-solving abilities are essential. Being computer literate and having previous experience with Opera are advantages.

Knowledge & Competencies

The ideal candidate will be customer-driven and possess an extremely proactive and ‘switched on’ personality with an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, thriving in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results