Team Leader - F&B Service - Jumeirah Al Naseem

Team Leader - F&B Service - Jumeirah Al Naseem

About Jumeirah & the Hotel
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:
An opportunity has arisen for a Team Leader to join the F&B Service Team in Jumeirah Al Naseem. The main duties and responsibilities of this role:

1. Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
2. Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
3. Monitor customer satisfaction and respond to customer feedback and complaints.
4. Inform the Outlet Manager / Assistant Manager of any complaints or negative feedback from guests after they first try to resolve them.
5. Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
6. Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.
7. Conduct the pre-service shift briefing in the absence of the Outlet Manager / Assistant Manager.
8. Ensure opening and closing checklists are completed on a daily basis.

About You:
The ideal candidate for this position will have the following experience and qualifications:

1. Minimum of two years of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.
2. Fluent in English and an additional international language is a plus.
3. Knowledge of Food and Beverage applications: Micros and Sevenrooms.
4. Passion for delivering exceptional dining experiences.

About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.