Team Leader

Responsibilities

• Lead and manage the hire desk team, providing guidance, training, and support to ensure high performance and job satisfaction.
• Develop and implement effective hire desk processes and procedures to enhance operational efficiency.
• Ensure outstanding customer service by addressing client inquiries and resolving issues promptly and effectively.
• Analyze market trends and customer needs to identify opportunities for upselling and cross-selling services.
• Monitor team performance against sales targets and KPIs, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless service delivery and operational alignment.
• Maintain accurate records of all hire desk activities, including bookings, inventory management, and customer interactions.
• Ensure compliance with safety regulations and company policies.

Requirements
To be considered for this role, you need to meet the following criteria:

• At least 2 years of supervisory experience managing a team.
• Strong experience in using Excel - pivot table / VLOOKUP / HLOOKUP.
• Experience in creating various reports and providing analysis to management.
• Ability to think quickly and handle stress in various situations/challenges.
• Able to develop multiple initiatives to help optimize operations.
• Flexible and willing to work outside regular working hours when needed.
• Willing to work in a predominantly male environment.
• Willing to deal with drivers/technicians.