Team Leader

Roles and responsibilities

Key Responsibilities of a Team Leader

1. Team Coordination and Task Assignment:

   • Delegating Responsibilities: The Team Leader assigns tasks based on the strengths, skills, and workloads of team members. They ensure each team member understands their individual responsibilities and deadlines.
   • Setting Goals: They set clear, measurable objectives for the team to achieve. These goals can be project-based, performance-related, or department-driven.
   • Overseeing Progress: Monitor the team’s progress toward goals, ensuring tasks are completed on time and to the required standard.

2. Providing Leadership and Motivation:

   • Inspiring and Encouraging: A Team Leader motivates their team to stay focused, perform at their best, and maintain a positive attitude, even during challenging times.
   • Building Team Morale: Fostering a positive work culture by encouraging collaboration, celebrating successes, and addressing any challenges or tensions among team members.
   • Leading by Example: Demonstrating a strong work ethic, a positive attitude, and a commitment to the team’s objectives, inspiring others to follow suit.

3. Communication:

   • Acting as a Liaison: The Team Leader is the main point of communication between the team and upper management or other departments. They relay important information, updates, and feedback.
   • Facilitating Team Meetings: Organizing regular check-ins and team meetings to discuss progress, address concerns, and provide updates on goals or upcoming tasks.
   • Conflict Resolution: Addressing any disputes or disagreements within the team promptly and professionally, ensuring that conflicts do not disrupt team performance.

4. Monitoring Performance:

   • Tracking Team Output: Assessing the quality and efficiency of the team’s work to ensure it aligns with company standards and objectives.
   • Providing Feedback: Giving constructive feedback to team members to help them improve their performance. This includes regular performance reviews and one-on-one discussions.
   • Recognizing Achievements: Acknowledging the hard work and accomplishments of team members, offering praise and rewards when appropriate.

5. Problem Solving:

   • Identifying Issues: Quickly identifying obstacles or problems that may affect the team's ability to meet its goals.
   • Finding Solutions: Collaborating with the team to develop strategies to overcome challenges and ensure work continues smoothly.
   • Decision Making: Making informed decisions regarding project direction, resource allocation, and task prioritization, often in a fast-paced environment.

6. Training and Development:

   • Coaching Team Members: Providing guidance, mentorship, and training opportunities to help team members develop their skills and advance in their careers.
   • Identifying Skill Gaps: Recognizing areas where team members may need additional training or support, and helping them acquire the skills needed to improve their performance.

7. Ensuring Quality and Consistency:

   • Maintaining Standards: Ensuring that all work produced by the team meets quality standards and aligns with the overall goals of the organization or project.
   • Implementing Best Practices: Promoting and enforcing best practices, policies, and procedures that ensure efficiency, consistency, and high performance across the team.

Desired candidate profile

Are you a versatile person who can cope with the demanding Food & Beverage operations while maintaining high standards? Are you confident, creative, and comfortable communicating at all levels and enjoy a fast-paced working environment? The Team Leader, Royal Club will report to the Assistant Manager and will help to maintain and action the day-to-day front office activities to ensure seamless guests’ service is provided. The Team Leader, Royal Club will conduct duties in the assigned place of work and will provide courteous, professional, efficient, and flexible service.

About You

If you have a bachelor’s degree in Hospitality Management in a related field or experience, a minimum of 2 years in a similar position within the luxury property, as well as the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity.