Reporting and monitoring of KPIs and performance SLAs
Conduct detailed data analysis to identify and solve vendor operations and performance problems by analyzing and deriving insights from large, complex sets of data
Providing all data needed for vendor performance improvement at the country level and acting as a consultant for the Operations Manager
Optimize key KPIs such as coverage, preparation time, vendor delay, reduce offline duration, etc. through clear insights and recommend action area for overall improvement
Manage related back office tools and make necessary adjustments based on business needs
Project Manage key projects for performance improvement
Run experiments, develop dashboards, and use data visualizations to communicate results to leadership
What did we order?
Bachelor's Degree in computer engineering or equivalent
3-5 years of experience in food/grocery tech industry is highly preferred
Extensive experience in Data Analytics tools like Tableau, Looker, SQL, Big Query, etc.
Experience in presenting to cross-cultural team members and cross-functional teams
Ability to analyze data and derive insights from comprehensive data reports
Ability to deal with ambiguity, work under pressure, handle stress
An individual contributor who can work in a fast-paced environment with a make-it-happen attitude