Team Lead - Inside Sales

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Team Lead - Inside Sales, you will be responsible to train, mentor and lead a team of Telesales Executives and Coordinators engaged in selling the product over the call along with monthly client visits.

In this role, you will:

• Train, Mentor, and lead sales team;
• Meet or exceed the team's productivity with 100% accuracy;
• Meet SLA of the volumes, customer service and number of clients converted;
• Develop talent within the team by providing guidance, ongoing feedback, coaching and development opportunities, enabling team members to achieve set targets;
• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks;
• Assist management with hiring processes and new team member training;
• Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance;
• Communicate deadlines and sales goals to team members;
• Develop strategies to promote team member adherence to company regulations and performance goals;
• Conduct team meetings to update members on best practices and continuing expectations;
• Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines;
• Provide quality customer service, including interacting with customers, answering customer inquiries, effectively handling customer complaints and occasionally visiting customers.

Requirements:

• A minimum of secondary education
• Bachelor's degree preferred
• 4+ years of experience with Telesales
• 2+ years managing teams of telesales executives
• Familiar with Zendesk, CRMs (Salesforce a plus)
• Excellent communication skills
• Analytical mind and problem-solving aptitude
• Strong organisational skills
• Leadership skills
• Result orientated with problem-solving skills to resolve challenges through creative and flexible options in line with the company's overall targets
• Ability to listen and communicate well with the team while providing open and honest feedback

Benefits:

• A fast paced, high performing team
• Multicultural environment with over 50 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.