Team Lead - Cloud solutions and Integration

Job Summary/Purpose:

Team Lead – Cloud Solutions and Integration will report to the IT Operations Manager and be responsible for managing IT cloud infrastructure, solutions, and interfaces of enterprise IT including the cloud platforms (Microsoft, SAP S/4HANA, AWS). This includes planning, organizing, coordinating, and managing the Julphar IT cloud infrastructure and operations to ensure availability, reliability, and accessibility. Responsibilities include developing, maintaining, supporting, and optimizing key functional areas, particularly cloud network infrastructure, server infrastructure, applications, data communications, and telecommunications systems.

The role involves managing IT Cloud Operations, implementing IT policies, procedures, and standards to ensure timely implementations and resolutions in alignment with Julphar business needs. The position oversees all cloud infrastructure solutions, integrations, security, and cloud enterprise GxP/GMP backup and restoration, GxP Platform validations, and dealing with audits related to the cloud platforms and security.

Main Responsibilities:

• Manage all existing cloud solutions with high compliance, availability, and security.
• Design and implement cloud-based solutions to meet the company's IT infrastructure requirements, including compute, storage, network, and security.
• Provide technical leadership in defining and implementing cloud architecture and best practices.
• Develop and maintain technical documentation and architecture diagrams for the cloud-based solutions.
• Stay up to date with emerging cloud technologies, trends, and best practices, and provide recommendations to the IT leadership team.
• Ensure compliance with regulatory requirements and industry standards, including HIPAA and FDA regulations.
• Manage cloud-based services and resources, including monitoring, scaling, and optimizing performance and costs.
• Track the benefits of cloud migrations and report them regularly to senior leadership.
• Plan & facilitate all required IT security reviews of the applications identified for cloud migration.
• Design, develop, review, refine, and continuously monitor Key Cloud service delivery Models and IT standards to ensure quality SLA based on service from the key cloud service providers.
• Monitor compliance with the standard IT service delivery framework, policies, and procedures across all vendors and respective Julphar users.
• Identify and make recommendations for cost-saving opportunities.
• Coordinate and collaborate with stakeholders across the organization to ensure cloud services are developed in line with the Julphar cloud services strategy.
• Ensure contracts required to provide cloud service are properly procured and managed.
• Provide relevant training for customers to ensure benefit and usage of cloud services.
• Ensure cloud services comply with regulatory and legal requirements.
• Demonstrate strong accountability and ownership.
• Exhibit analytical thinking and an understanding of the organization's core strategies.
• Possess strong communication, interpersonal, presentation, and project management skills.
• Have a solution-centric mindset to understand and resolve issues promptly.
• Exhibit excellent team development and communication skills.
• Demonstrate leadership and organizational skills.
• Possess vendor negotiation skills.

Qualifications (Knowledge, Skills & Attributes)

Essential:

• Bachelor's or Master’s degree in Computer Science, Information Technology, or related field.
• Overall 5 years of experience in IT infrastructure and cloud computing, networking, and security.
• Strong understanding of cloud architecture and best practices, including experience with AWS, Azure, or Google Cloud Platform.
• Experience with containerization technologies, such as Docker and Kubernetes.
• Experience with cloud-based security, compliance, and risk management.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Relevant industry certifications, such as AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert, are a plus.
• Knowledge of key technologies, such as SAP S/4 HANA, VMWare, Azure, AWS, and Docker.
• Understanding of networking technologies and emerging trends in networking.
• Knowledge of cloud infrastructure GxP platforms and periodic review and assessment.

Desirable:

• Knowledge of 21 CFR Part 11.
• Knowledge of HIPAA and FDA regulations.
• Familiarity with ITIL V4 process flow.