System Support Engineer - ADB SAFEGATE

About ADB SAFEGATE

ADB SAFEGATE is a company that provides integrated solutions to airports, airlines, and ANSPs. We are proud to be leading the way with innovative and smart Airside 4.0 solutions that turn airports into smart airports, with the ultimate goal of enhancing the passenger experience. Solutions include airfield lighting, power and control systems, airport and tower software, docking automation, apron management, and aftermarket services. With over 1,400 employees and over 2,500 airports in over 175 countries, from the busiest and largest to the fastest-growing airports, ADB SAFEGATE is dedicated to making air travel safe, efficient, and environmentally friendly. To learn more about ADB SAFEGATE and our innovative Airside 4.0 solutions, please visit our website at adbsafegate.com.

Position

Job Title: System Support Engineer

Location: Dubai, United Arab Emirates

Contract type: Permanent

You seek a customer-oriented role within the technical field! Look no more, this could be it! ADB SAFEGATE is expanding and will now strengthen our service department with one Systems Support Engineer. We are looking for you who is naturally open minded, structured and have a way forward mentality. Customer experience and satisfaction is in the focus for our team.

Job Description

As a Systems Support Engineer, you will get the opportunity to participate in our commercial projects and work with our hardware and software integrated in our docking control and monitoring system. This position involves working at one of the largest, busiest, and most advanced airports in the world. As an ADB SAFEGATE representative, you will be constantly trained and completely empowered to face Airport customer(s) and providers of other systems to ensure seamless airport stand operations. You will be reviewing records of most advanced AVDGS and Apron management applications, finding opportunities to improve airport stand turnaround and help airports achieve the operational objectives. Coordinate with internal R&D to solve issues and add your contribution in further development of ADB SAFEGATE bespoke products and services.

Responsibilities

1. Troubleshooting
2. Log analyzing and root cause analysis
3. Testing our advanced airport solutions and systems
4. Handle support related matters, both hardware and software, towards our customers
5. Train our clients on how to use the systems

You will be expected to travel in this role. This position also offers various forms of collaborative involvement, knowledge building and opportunity to support over 550 airports in 70 countries that are covered by ADB SAFEGATE Middle East and Africa region. We have a strong global engineering and service community that is available to share means and techniques to help you grow as a professional and help you support your dedicated customer(s) or missions.

Education & Experience

A Bachelor's degree within IT or Computer/Electrotechnic Engineering or relevant

Experience from the aviation industry in airport AOCC/Engineering/AODB

Skills Required

Networking and programming knowledge (C, C++)

2+ years Dockers and Kubernetes experience

GIT hub Linux and Windows admin level

1+ year experience working on cloud services (Azure/AWS etc.)

Database experience is an added advantage

Experience with TCP/IP networking

Typescript/Javascript

DB experience on administration level (PostgreSQL is a plus)

Collaboration software (e.g. Jira, Confluence)

Languages: Fluency in English, Fluency in Arabic