SYSTEM ADMINISTRATOR

Responsibilities:

1. Analyse business needs and requirements to plan and conduct server maintenance and supporting systems, ensuring overall system and server uptime, availability, reliability, and security.
2. Provide input to implementation plans and standard operating procedures as they relate to Server administration. Set up User accounts and workstations, monitor performance, and maintain systems according to requirements.
3. Follow IT operations processes including change management, patch management, incident and problem management, and capacity management.
4. Perform server administration tasks including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
5. Provide input to the Risk Management Framework process activities and related documentation (e.g., system lifecycle support plans, concept of operations, operational procedures, and maintenance training materials).
6. Responsible for preventive maintenance on Windows operating systems as well as repair to system/environmental problems.
7. Accomplish organizational goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Requirements

1. Determining how a system should work securely (including its resilience and dependability capabilities) and how changes in conditions, operations, or the environment will affect the security posture.
2. Strong problem-solving skills and ability to apply these skills to identify and resolve anomalies in system functionality and performance.
3. Cloud computing skills: Familiarity with cloud applications like Office365 and Azure.
4. Regularly exercise discretion and good judgment in the performance of other essential job functions.
5. Implement new processes with the goal to optimize system security.
6. Stay up to date with the latest system technology and trends.

Leadership and Management:

1. Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals.
2. Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience.
3. Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems.
4. Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services.
5. Lead discussions with site managers to gather requirements and manage ticketing software projects, overseeing project timelines, budgets, and vendor coordination.
6. Translate business requirements into technical specifications for ticketing implementation, conduct gap analysis, and recommend solutions.
7. Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions.
8. Collaborate with UX designers/agencies to create user-friendly ticketing flows and implement continuous improvements based on user feedback.
9. Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making, tracking system performance, user satisfaction, and revenue.
10. Assist in the development and management of the ticketing budget, ensuring cost-effective operations.
11. Train and develop staff on ticketing processes, customer service standards, and system usage.
12. Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.