Surf & Wake team Leader

Principal Accountabilities:

• Under the guidance of the Operations Supervisor & Operations Manager, the surf team leader will assist with the following:
• Follow the relevant Safety Operation Plans.
• Provide constructive feedback to instructors to progress their instructing technique.
• Provide constructive feedback to lifeguards to progress their lifeguard skills.
• Ensure the Surf Team Staff are fully trained and competent for roles.
• Ensure staff development in learning new skills and roles at Al Ain Adventures.
• Assist management with paperwork and administration related to Surf team staff and complete in a timely manner while demonstrating attention to detail.
• Maintain a clean and safe work environment; comply with safety procedures including the use of required safety equipment and identify unsafe practices and conditions.
• Ensure the safety of all guests participating in surfing activities.
• Ensure safety of all instructors and staff associated with the Surf Pool.
• Inspect and ensure equipment is safe and used properly by guests and staff.
• Perform health and safety briefings to guests on a daily basis.
• Follow Health and Safety practices as designated by the facility.
• Anticipate problems and seize opportunities to prevent injury.
• Respond effectively under pressure.
• Treat all first aid situations with sensitivity and confidentiality.
• Participate and facilitate actively in training sessions to ensure skills are maintained at or above the accepted level.
• Be courteous and professional when interacting with customers and fellow team members.
• Identify any surf pool safety issues.
• Promote and maintain the utmost integrity and the highest calibre of customer service and respect to all guests and other Team Members.
• Be familiar with all the facilities at Al Ain Adventures including locations and hours of operation.
• Maintain general awareness of Al Ain Adventures operation at all times and comply with security policies and procedures in order to secure company assets.
• Perform regular audits on lifeguards and instructors.
• Keep a high level of fitness.
• Perform other related duties as may be assigned by the Operations Supervisor & Operations Manager.

Qualification:

High School Graduate Diploma mandatory from a recognized/reputed university. College Degree, Diploma Courses preferred.

Other Qualification:

• ODC beach Lifeguard certificate or equivalent from any authorized training center.
• ISA level 1 surf Instructor or equivalent from any authorized training center.

Experience:

• Minimum of three (3) years experience working as a competent surf instructor or lifeguard in a team leader role within a similar Water-based Adventure Park, with up to date log-book.

Skills:

• Must be able to work effectively with peers, team members, and regulatory agency personnel.
• Experienced surfer with the ability to teach by example up to intermediate level.
• Ability to lead, coach and mentor intermediate level of surfer.
• Ability to implement approved water rescue methods.
• Ability to recognize emergencies and to take effective courses of action.
• Ability to create/interpret a variety of instructions presented in written, oral, diagram, or schedule form.
• Computer efficient working with MS Office products preferred.
• Good English communication skills.