Support Specialist - Work from home
Job description
Responsibilities:
- Provide excellent customer support through various channels including phone, email, and chat.
- Troubleshoot and resolve technical issues related to our products and services.
- Assist customers with account registration, billing inquiries, and product inquiries.
- Collect and analyze customer feedback to identify areas of improvement.
- Collaborate with other team members to ensure timely and accurate resolution of customer issues.
- Update customer databases and maintain accurate records of customer interactions.
- Stay up-to-date with company policies, products, and services.