Support Specialist - Relationship Management

Support Specialist - Relationship Management

Job Purpose: To action requests and complete activities that service Wholesale Banking Group (WBG) clients in the assigned portfolios needs and requests in order to build sustainable customer relationships and support the coverage teams in increasing ADCB's revenue generation.

Accountabilities:

1. Relationship Management: Action customer requests, respond to customers needs, complete sales and service activities and ensure complaints are resolved on time in order to build long-term customer relationships and support in revenue generation.
2. Financial Analysis and Credit Assessment: Support in gathering the required information and documentation that allow the relationship and senior relationship managers to analyze clients' financial health and needs as well as their industries/markets on a regular basis in order to identify lending, selling, and cross-selling opportunities that improve ADCB's profitability.