Support Officer - Emiratized Role (Part Time)

Company Description

FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

Job Description

Job Context

1. Deliver best in class services for Commercial Banking customers.
2. Follow-up on customer transactions.
3. Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
4. Serve as the main operational point of contact for key client relationships and deliver focused and professional client servicing.
5. Resolve customer issues and queries in a way that reflects and expresses excellent customer service, ensuring timely follow-up and escalation of client issues.
6. Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the bank.
7. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
8. Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards, being a team player and coordinating with RM/Sr RM.

Qualifications

Experience:

1. 1-2 years of working experience in customer service/sales.
2. Students seeking to start and develop their career in banking are encouraged to apply.