Support Manager

Abroad Work; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Support Manager to enhance their support operations in Dibba-El-Fujairah, UAE. This full-time role offers flexible hours and is perfect for candidates with strong communication skills and a background in customer service. As a Support Manager, you will oversee all support operations, ensuring timely responses to customer inquiries and effectively troubleshooting technical issues. Collaborating with various departments, you will play a crucial role in maintaining high customer satisfaction ratings. If you are passionate about providing exceptional support and thrive in a dynamic environment, this opportunity is for you.

Qualifications

• Native English speaker or high proficiency in English required.
• Experience in customer service and technical support is essential.

Responsibilities

• Manage all aspects of support operations, including customer service.
• Troubleshoot technical issues and maintain customer satisfaction ratings.

Skills

Customer Service

Technical Support

Communication Skills

Problem-Solving

Education

High Proficiency in English

Job description

Support Manager vacancy in Dibba-El-Fujairah UAE

We are looking for a Support Manager to join our team in Dibba-El-Fujairah, UAE. The ideal candidate is someone who is a native English speaker or has a high level of proficiency in English and is also an Indian national or has Indian origins. This position is full time with flexible hours. We are also open to considering suitable students for this role.

The Support Manager will be responsible for managing all aspects of support operations, including customer service and technical support. They will ensure that all customer inquiries are addressed in a timely and professional manner, as well as troubleshooting any technical issues that may arise. The Support Manager will also be responsible for maintaining customer satisfaction ratings and providing feedback on customer trends. Additionally, they will be expected to work closely with other departments to ensure the smooth functioning of the support process.