support & Maintenance Engineer

JPC-3679

Support and Maintenance Engineer

Location: Abu Dhabi

Position Type: Contract Renewable

Role Purpose

Creative New Solutions

1. Prepare Technical Specification, Functional Specifications for assigned projects by himself or in conjunction with Vendors, Business Analyst or Business users for implementation.
2. Participates in the Business Workshops or Business Meetings with respective Team Leaders for detailed analysis and design of the expected systems with vendors or internally.
3. Organize and participate in Business Relationship Meeting for status update.
4. Responsible for Task Planning (WBS), Time Estimation and Resource estimation.
5. Responsible for writing, testing and maintaining program code for banks front-end applications.
6. Responsible for the development of related software modules, components, integration modules, bespoke development for the projects as required.
7. Technical Support for Mosaic and Sybase systems for Branch systems.
8. System development in MOSAIC for enhancements and bug fixes.
9. Recommends multiple technical options/solutions with appropriate information for the team leaders to choose a particular option.
10. Make technical recommendations on Solution and systems to improve processes.
11. Responsible for the technical design of the applications assigned.

Operational Excellence

1. Follow-up and track Services, Co-ordinate Vendor Support Issues, respond to service tickets in a timely fashion.
2. Track, resolve and report incidents and known errors through the approved processes.
3. Follow the mandatory and obligatory standards set by the management in delivering the services.
4. Completion of the assigned tasks to satisfy the Users’ needs and within the agreed upon time parameters.

Others

1. Execute the ad hoc instructions or provide flexibility within ethical and professional standards from line manager to achieve any exceptional business objectives, Internal IT Objectives related to group including international expansion.

Previous Experience Required (if Any)

6 years of experience in IT activities of which 2 years should have been in a Mosaic & SYBASE development positions in a reputed Bank/Financial Institution.