Support Engineer

Job Description

Provide first-level technical support for various engineering software problems, including AutoCAD.

1. Handle installation/configuration of various engineering software (SACS, SmartPlant Tools, CAESAR II, PDS, PDMS, AutoCAD, Microstation, TEKLA, etc.)
2. Monitor the usage of network licenses of engineering software.
3. Maintain the engineering hardware/software inventory.
4. Troubleshoot and resolve hardware problems, including plotters and printers.
5. Ensure regular backups of engineering servers and restore whenever needed.
6. Manage permissions on engineering servers for various users.
7. Assist senior support engineers in automation activities in the discipline.

Skills Required

1. Bachelor’s Degree in any field, preferably with Microsoft Certification (MCSE / MCSA).
2. Min. 3-5 years of experience, preferably in an Engineering environment.
3. Basic CAD knowledge.
4. Exposure to other industry-standard engineering software.
5. Good command of written and spoken English.
6. Strong computer background (working knowledge of MS Windows, MS Office, MS Access).
7. Industry standard certifications preferable.
8. Excellent troubleshooting skills.
9. Excellent interpersonal, communication, and documentation skills.