Supply Chain Specialist - Emirati Graduate Program

Job Location: Dubai

Company Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno, and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers, and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

About the Role:

Ferrero is excited to offer an incredible opportunity for recent graduates in the UAE to kickstart their careers as a Supply Chain Specialist. Based in the vibrant city of Dubai, this role is part of Ferrero's commitment to support and nurture young talent through a structured two-year rotational program.

Main Responsibilities:

As a Supply Chain Specialist, you will embark on a dynamic journey through our Supply Chain department. This two-year rotational program includes six months in Customer Service, six months in Logistics, and a final twelve-month rotation in Demand Planning.

You will gain hands-on experience in Customer Service, Logistics, and Demand Planning operations.

1. Customer Service: In this role, you will handle shipments, manage relationships with key accounts across Dubai and the Northern Emirates, and ensure timely order management. You will also be responsible for meeting Service Level Agreements (SLAs) with business partners, analyzing Key Performance Indicators (KPIs), and proposing solutions to improve customer service.
2. Logistics: In this role, you will manage inbound shipments, ensuring timely arrivals and handling escalations. You will coordinate the registration of new products with the Dubai Municipality and manage inventory cycles to ensure stock accuracy.
3. Demand Planning: In this role, you will analyze product trends, cleanse historical sales data, and monitor future projected baseline forecasts. You will ensure optimal stock management, achieving stock target levels for each product and meeting agreed service levels while preventing stock shortages for all Group Supply Chains. You will define short-term and mid-term plans for product supply flows, prioritizing the needs and requests of each country and product. You will also define escalation plans to manage priorities effectively and address critical situations.

Who We Are Looking For:

To excel in this role, you should hold a Bachelor’s Degree in Industrial Engineering. You should possess strong communication skills and demonstrate a good sense of business acumen. Proficiency in Microsoft Excel is also essential.

How to Be Successful in the Role and at Ferrero:

Consumers, quality, and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product-centric as we are - dedicated to crafting brilliant results for consumers around the world.