Supervisor (SOP Management, Audit, and Training) - Dubai (Onsite)

Job Description: Supervisor (SOP Management, Audit, and Training)

Experience: 5+ years

Location: Dubai (Onsite)

Duration: Long-term

Roles And Responsibilities

• Develop, document, and maintain Standard Operating Procedures (SOPs) for all store processes, including inventory management, 5S implementation, driver tasks, and packaging guidelines.
• Conduct SOP training for the operational teams across all stores to ensure adherence to documented standards and protocols.
• Perform regular SOP audits on the ground across multiple store locations to assess process efficiency, compliance, and store hygiene:

• Inventory-related tasks
• 5S standards adherence
• Driver performance and packaging processes
• Overall operational and procedural compliance

• Prepare detailed audit reports and share findings with relevant stakeholders in a timely manner.
• Follow up to ensure all identified issues or gaps from audits are resolved on the ground before the next audit cycle.
• Monitor, analyze, and report process hygiene and inventory-related performance metrics.
• Supervise geographically dispersed reporters, ensuring alignment on SOP adherence, training consistency, and on-ground audit execution.
• Conduct corrective training for teams where deviations or inefficiencies are noted.
• Implement ongoing process improvements based on audit results and stakeholder feedback to enhance store operations.
• Ensure full compliance with health, safety, and operational guidelines across all stores.
• Step in to support and oversee critical store operations as necessary, including:

• Managing a team of shift team leaders, logistics associates, delivery associates, and warehouse staff.
• Ensuring payroll and attendance activities are completed on time.
• Monitoring key operational metrics, including inventory management, delivery performance, and warehouse downtime.
• Conducting monthly inventory audits to verify adherence to placement policies.
• Managing cash processes such as reconciliation and deposits efficiently.
• Addressing gaps in serviceability and streamlining roster management to drive productivity and performance targets.

KPIs To Monitor

• SOP compliance rate across all stores
• Audit scores for inventory management, 5S implementation, and driver processes
• Timeliness and effectiveness of issue resolution post-audits
• Reduction in gaps for packaging guideline adherence
• Store process hygiene metrics
• Training completion and effectiveness scores
• Productivity of reporters (timely audits, SOP reviews, and training coverage)
• Key operational metrics including inventory management performance, warehouse shutdown minutes, and delivery promise adherence

Qualifications And Skills

• Minimum Bachelor's degree in a relevant field.
• Strong experience in SOP development, training, and auditing.
• Prior experience in operations (e-commerce, logistics, or retail industry preferred).
• Excellent analytical and reporting skills to assess store performance and audit findings.
• UAE Food safety certification and certifications on health and Safety are a plus.
• Strong leadership capabilities to manage and train teams across multiple locations.
• Proficiency in MS Excel and Google Sheets.
• Ability to interpret and present operational data.
• Willingness to travel to multiple store locations regularly.
• Attention to detail with a passion for ensuring operational excellence.

Skills: sop, sop development, leadership, inventory management, auditing, reporting skills, sop training, interpretation of operational data, 5s implementation, sop auditing, analytical skills, ms excel, training, supervisor, google sheets