Supervisor [Retail Supermarket -Al Ain ]

Hiring Company : REAPHR & Recruitment Services

About the Role :

We are seeking an experienced and dedicated Supervisor with strong retail experience, particularly in a supermarket for one of our Retail company Clients in Al Ain. The successful candidate will be responsible for overseeing daily store operations, ensuring staff are properly managed, and maintaining a high standard of customer service. The role requires excellent leadership skills, a solid understanding of supermarket operations, and the ability to manage and motivate a team to meet sales targets and improve overall store performance.

Key Responsibilities :

1. Store Operations Management :
   • Oversee daily operations within the supermarket, ensuring smooth functioning of departments (e.g., produce, dairy, meat, etc.).
   • Monitor stock levels, perform inventory checks, and ensure timely product replenishment.
   • Ensure the store is clean, organized, and well-stocked at all times, meeting hygiene and safety standards.
2. Team Leadership and Staff Management :
   • Supervise and support a team of store associates, providing guidance and training.
   • Schedule staff shifts to ensure adequate coverage during peak hours and manage attendance.
   • Conduct regular performance reviews, provide feedback, and motivate staff to achieve their best performance.
   • Resolve any employee-related issues, ensure good teamwork, and maintain a positive work environment.
3. Customer Service and Satisfaction :
   • Ensure exceptional customer service is provided at all times, addressing customer concerns and complaints promptly.
   • Assist customers with product inquiries and guide them through the shopping experience.
   • Monitor customer satisfaction and implement strategies to improve service levels.
4. Sales and Performance Monitoring :
   • Assist in driving sales by meeting and exceeding sales targets.
   • Implement and monitor in-store promotions and strategies to increase foot traffic and sales.
   • Track store performance and provide reports on sales, inventory, and staff productivity.
   • Work closely with the management team to analyze sales data and make adjustments to improve performance.
5. Health, Safety, and Compliance :
   • Ensure compliance with all health and safety regulations in the store.
   • Monitor adherence to store policies and UAE regulations.
   • Conduct regular checks to ensure product quality and store cleanliness are maintained.
6. Stock and Inventory Management :
   • Assist with inventory management, ensuring products are correctly stocked and organized.
   • Perform regular stock audits and coordinate with the purchasing team for reordering.
   • Ensure product displays are organized and well-maintained to maximize sales.

Requirements :

1. Experience :
   • 2-3 years of experience in a supervisory role within a supermarket or retail environment.
   • Familiarity with the operations of a supermarket, including knowledge of inventory management, store layout, and product assortment.
   • Previous experience in staff management and team leadership.
2. Skills :
   • Strong leadership and team management skills with the ability to motivate and guide a team.
   • Excellent communication and customer service skills.
   • Ability to multitask and manage time effectively in a fast-paced environment.
   • Strong problem-solving abilities, with a focus on improving operations and customer experience.
   • Good understanding of retail operations and inventory management.
3. Qualifications :
   • High school diploma or equivalent; a degree in Retail Management or a related field is a plus.
   • Basic proficiency in MS Office or retail management software is preferred.

Age : Preference for candidates under 40 years, but candidates up to 45 years will also be considered.

Salary & Benefits : Will be discussed in the interview.

Additional Information :

• No banned nationalities candidates (Afghanistan, Libya, Yemen, Somalia, Lebanon, Bangladesh, Cameroon, Sudan, Uganda, etc.)
• The candidates with cancel visa and working visa already in UAE are acceptable (banned nationalities).
• Candidates who have a degree from banned nationalities are also acceptable.
• Candidates who have a visit visa (banned nationalities) are not acceptable.