Subject Matter Expert, External Fulfillment

We're seeking an innovative Program Manager to lead technology initiatives within External Fulfillment (EF) organization for Middle East, North Africa & Turkey Market places. This role requires technical expertise to develop and implement automation and GenAI solutions that enhance our Vendor Flex, Seller Flex & Easy Ship Programs.

Key Responsibilities :

• Lead the development and implementation of automation tools and GenAI initiatives to optimize External Fulfillment operations
• Design and deploy data-driven solutions to improve operational efficiency across Vendor Flex and Seller Flex nodes
• Analyze complex datasets to identify optimization opportunities and develop predictive models for capacity planning
• Create and maintain dashboards and reporting systems for operational metrics
• Collaborate with vendors / sellers to implement technical solutions for warehouse management
• Drive process improvements through technical innovation and data analysis
• Manage end-to-end project lifecycle for technology implementations

Technical Skills Required :

• Strong proficiency in Python programming and SQL
• Experience with data science and machine learning techniques
• Ability to develop and maintain ETL pipelines
• Expertise in data visualization tools (Tableau, Power BI, etc.)
• Understanding of warehouse management systems and supply chain technologies
• Experience with cloud computing platforms (AWS preferred)
• Ability to translate business requirements into technical solutions
• Strong analytical and problem-solving skills
• Experience in process optimization and automation

Qualifications :

• Bachelor's degree in Computer Science, Data Science, Engineering, or related field
• 3+ years of relevant experience in technology and operations
• Proven track record of implementing technical solutions in operations environment
• Experience with agile methodologies and project management
• Strong communication and stakeholder management skills

BASIC QUALIFICATIONS

• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 2+ years of Tableau or equivalent tools experience

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience in analyzing data to drive decisions

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