Strategic Key Accounts Services Director

Strategic Key Accounts Services Director Sidel

Your Mission
• Maintain the relationship with and manage the Key Account customers pertaining to Sidel aftersales offering.
• Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for Sidel in given territory.
• Customer point of contact for Services and aftersales activities.
• Grow sales and profitability of Services offering, adapt regional services strategy to his/her territory, direct and implement action plans.
• Ensure that customer production line is optimized to the maximum.
• Responsible for performance of Sidel products, reports non-conformities and responsible for issue resolution process.
• Propose new Services products that add value to the Customer and are profitable for Sidel.
• Sell and negotiate Sidel Services portfolio, according to rules and processes of the Company.
• Plan customer contacts, visits and promotions.
• Coordinate and analyze market and competitor information, provide forecasts and report to relevant stakeholders.
• Lead a team and develop required competencies.

Your Profile
Level of education and languages:
• Bachelor s degree or equivalent.
• Good level of English.
Required experience and skills:
• Min 10 years of sales experience and experience on the field (maintenance, production, Field Service Engineer).
• Preferred knowledge of Filling and packaging industry equipment and services.
• Able to travel >50%.
• Team management experience.