Strategic Account Manager - DeFi

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

About the Role

As a Strategic Account Manager at Chainlink Labs, you will be a vital member of our team, responsible for nurturing and enhancing our relationships with strategic partners in the top DeFi protocols. Your primary focus will be to understand our partners' requirements, facilitate smooth product integration, and deliver exceptional account management support. By leveraging your extensive experience in technical account management and deep knowledge of web3 and DeFi, you will drive customer satisfaction, promote product usage, and foster long-term partnerships. Your expertise and interpersonal skills will be instrumental in shaping the success of both our partners and Chainlink Labs.

Your Impact:

1. Establish a comprehensive account management plan encompassing various aspects such as community engagement, DAO governance landscape, delegate outreach, product integration, and roadmap alignment.
2. Undertake new business development activities to continue to acquire DeFi protocols for Chainlink.
3. Create and oversee team structure for the account management plan.
4. Establish good working relationships with key stakeholders.
5. Grow the product usage of existing products.
6. Take user feedback to help product generate new features and products to drive user satisfaction.

Skills & Qualifications:

1. 5+ Years of extensive account, new business and/or relationship management in technical environments with experience managing large and complex accounts, and successfully engaging stakeholders at all levels and functions within organizations.
2. Deep knowledge of web3/blockchain technology and strong experience with DeFi (including personal hands-on experience with DeFi).
3. Strong business acumen and experience driving commercial negotiations.
4. 2+ years experience working with decentralized applications (DApps), smart contracts, and blockchain technology.
5. Able to travel 20%+.
6. Located in the US or Europe.

Preferred Qualifications:

1. Experience within the Sui or Solana ecosystems.
2. Strong experience navigating DAOs.
3. Ability to read and comprehend code, such as Solidity, and navigate large-scale software development projects is highly desirable.

All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).