Store Supervisor | Yogurtland | Sharjah

ABOUT THE COMPANY:

Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Social House, Candylicious, Ethan Allen, Yogurtland, and Garrett Popcorn. It is also the parent company of multiple F&B concepts like Caya, Two Bistro, Karak House, Parka, Social House, Gia, Markette, Carpo, Angelina, Ganache Chocolatier, Krema, and Kuku under its umbrella.

An entity with lifestyle and retail endeavours and a passion for distinction - moments growth.

Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.

The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.

JOB PURPOSE:

The Supervisor contributes to store success by assisting the Brand Operations Manager with leading a team within an assigned store to achieve outstanding business results while creating and maintaining a unique shop experience for our customers and employees. You are required to assist in providing dynamic and clear store leadership to successfully optimize the potential of sales, products, staff, and operations and deliver the budgeted financial performance. The Supervisor manages and organizes a high degree of customer care, quality, and cost control measures. Oversees the operation of the retail store/department and performs duties to ensure its smooth operation as required. Orients, trains, monitors, and provides direction to the team. The Supervisor motivates and inspires the team to achieve store productivity goals. Analyze weekly/monthly sales reports and develop action plans.

JOB RESPONSIBILITIES:

• Set an example and encourage all employees to meet and exceed the company's goals and objectives on a consistent basis.
• Meet and exceed the company's service standards and sales goals consistently.
• Acquire product knowledge information provided by the company to enhance the customer's shopping experience.
• Spend time on the selling floor working with customers to assist them with their product selections by providing thorough product knowledge information.
• Consistently follow and abide by the company's established register and cash handling policies and procedures.
• Create additional sales opportunities by promoting and suggesting other appropriate items.
• Support and participate in inventory management functions including receiving procedures, transfers, pricing procedures, product counts, and physical inventories as required.
• Actively participate and support the company's safety and security standards at all times.
• Assist in meeting the company's brand image and housekeeping standards.
• Attend and participate in store meetings and company training sessions as required, furthering the development of skills to meet the company's objectives.
• Work on department and store displays.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.
• Ensure promotions are accurate and merchandised to the company's standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service, and health and safety are met.
• Monitor local competitors.
• Maintain the store's cleanliness and health and safety measures.
• Maintain discipline in the store by consistently guiding and coaching the staff.
• Coach, counsel, train, and discipline employees.
• Evaluate on-the-job performance.
• Ensure staff productivity on their respective shifts.
• Ensure every employee on the shift is impeccably groomed as per brand standards.
• Be a part of the Daily Briefing Meetings of the store and ensure that the team is well in time for the same.
• Develop team members by providing consistent training regarding products and service guidelines.

JOB REQUIREMENTS:

• At least 1 to 2 years of Food & Beverage experience is highly desirable.
• Fluency in English.
• Graduate in a related discipline.
• An excellent communicator & negotiator.
• Excellent in customer service and handling customer complaints.
• Strong track record of success in the food service industry.
• Flexible to work / relocate to Sharjah.