Store Supervisor - Faces - Mall of the Emirates

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is an innovation hub and incubator space for start-ups and small businesses. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also embedded sustainability at the core of its business strategy with a commitment towards people, partners, and the planet.

What you'll be doing

As a Store Supervisor, you will be responsible for assisting the Store Manager in managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.

Key Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and team members.
• Follow all appropriate Retail policies, processes, and standard operating procedures to ensure systematic and consistent work.
• Build and maintain guest experience standards to foster strong loyalty.
• Assist in achieving the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
• Execute and participate in projects and community events with minimal supervision.
• Stay ahead of the latest trends, products, and competitors, sharing feedback with the store manager and relevant stakeholders.
• Create a positive work environment based on trust, respect, and fairness, and be the voice of the employees when needed.
• Understand and communicate the organization’s priorities to ensure team alignment with Group objectives.
• Assist the Store Manager in defining areas of responsibility for each sales team member and manage the team reporting to the Store Manager.
• Create and maintain schedules to ensure full coverage of the shop floor and maintain grooming standards of the staff.
• Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
• Manage VIP guest relationships.
• Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
• Maintain all operating standards by ensuring cleanliness, high visual merchandising standards, and stock replenishments are done as per the brand’s VM guidelines.
• Leverage available technology tools to support customer experience in and outside of the store.
• Assist the Store Manager in preparing for inventory audits and enter all received goods to ensure proper stock movement records.
• Ensure all processes comply with legal, safety, security, retail store operations, and HR guidelines, escalating complex issues to the Store Manager.

What you’ll need to succeed

• Leadership experience in a retail or beauty environment.
• Strong organizational and team management skills.
• Proven ability to manage a large team effectively.
• Excellent English language skills.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

We Invite All Applicants to Apply

It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all applicants without regard to gender, age, race, religion, national origin, or disability status.