Store Supervisor

Responsibilities:

1. Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
2. Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
3. Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
4. Stay ahead of the latest trends, products, and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
5. Think hybrid by leveraging all types of point of sales online and offline.

Team Leadership and Development:

1. Provide a clear vision to the team about the business and store’s vision and key directions.
2. Identify, recruit, develop, and retain strong talents.
3. Create a positive work environment based on trust, respect, and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges, and concerns with the leadership and HR teams.
4. Act as a coach for the team members and promote a growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.
5. Ensure performance improvement plans are discussed and documented in a transparent manner.

Customer Experience:

1. Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
2. Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
3. Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.