Store Manager - Supercare Pharmacy

About GMG

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the role:

• Ensure high levels of customer satisfaction through supervising, monitoring, and evaluating the quality and effectiveness of service provided by pharmacy staff.
• Ensure accuracy in dispensing all medications, including but not limited to controlled medication and insurance prescriptions.
• Follow insurance protocols and prompt documentation, communication, and follow-up.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, organizing daily duty rota, handling complaints and grievances, as well as providing or organizing training and development of staff.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements and enhancing existing relationships to maximize sales and margin returns.
• Implement effective sales and marketing strategies related to all product ranges, working with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows.
• Deliver on all targets and drive business initiatives to an exceptional level.
• Participate in assigned projects involving industry organizations, supply chain initiatives, and other special projects.
• Organize special promotions, displays, and events in the store.
• Update Area Manager on business performance, new initiatives, and other pertinent issues.
• Develop business strategies to raise our customer pool, expand store traffic, and optimize profitability.
• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions.
• Analyze sales figures and forecast future sales; analyze and interpret trends to facilitate planning.
• Maintain contact with vendors and shippers.
• Manage the day-to-day activity in the store and monitor adherence to company policy, programs, and procedures.
• Maintain the stability and reputation of the store by complying with legal requirements, ensuring that the licensing of the facility as well as the staff are valid, renewed, and updated.
• Maintain outstanding store condition and visual merchandising standards.

Self-Management:

• Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.
• Take ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development.
• Keep abreast of professional developments, new techniques, and current issues through continued education and professional growth.

Job requirements:

• Bachelor’s Degree in Pharmacy.
• License from: DHA/MOH/DOH.
• Minimum of 2 years experience as a registered pharmacist cum Store Manager in UAE.
• Strong English or Arabic communication skills.

Additional skills:

• Merchandising.
• Product knowledge.
• Problem-solving skills.
• Quality and customer service orientation.